Planned Patient Transport (Non-Emergency

Not every journey is an emergency, but many require professional care. We offer pre-booked transport for patients who are bedridden or have limited mobility. This is ideal for scheduled doctor’s appointments, dialysis treatments, or post-operative check-ups where a standard vehicle is insufficient.

Planned Patient Transport (also known as Non-Emergency Medical Transport or NEMT) is a vital service for individuals who are medically stable but require specialized assistance, monitoring, or equipment that a standard vehicle or taxi cannot provide.

This service is designed to remove the stress of logistics, ensuring that patients reach their medical appointments safely, comfortably, and on time.

Who Is This Service For?

Planned transport is the ideal solution for:

• Seniors & People with Disabilities: Those who may use a wheelchair or have limited mobility.

• Post-Operative Patients: Individuals recovering from surgery who cannot yet sit upright or drive.

• Chronic Condition Management: Patients requiring regular visits for dialysis, chemotherapy, or physical therapy.

• Bedbound Individuals: Patients who must remain on a stretcher during transit for safety and comfort.

Key Benefits of Our Planned Transport

1. Door-to-Door (and Bed-to-Bed) Assistance

We provide a complete care transition. Our team assists patients from inside their homes, into the vehicle, and directly to their check-in desk at the hospital.

2. Specialized Vehicles & Equipment

Our fleet is equipped to handle various mobility needs:

• Wheelchair-Accessible Vehicles: Fitted with secure anchoring systems and hydraulic lifts or ramps.

• Stretcher Transport: For patients who need to remain reclined.

• Medical Support: Oxygen and basic monitoring equipment are available for patients who require it during the journey.

3. Professional Caregivers

Even in non-emergencies, peace of mind is paramount. Every journey is staffed by trained professionals capable of monitoring vital signs and providing basic medical support if the patient becomes uncomfortable or fatigued during transit.

4. Reliability & Punctuality

We understand that medical schedules are strict. Our dispatch team plans routes in advance to ensure patients arrive on time for their appointments and are picked up promptly once their session is finished.

Common Destinations We Serve

We provide pre-booked transport to all major regional facilities, including:

• Specialist Clinics & Private Practices

• Dialysis & Oncology Centers

• Rehabilitation & Physiotherapy Facilities

• Major Hospitals: Including Tygerberg, Groote Schuur, Worcester, and Red Cross Children’s Hospital.

How to Book

Because this is a planned service, advance booking is required. We recommend booking at least 24 to 48 hours in advance to ensure we can reserve the specific vehicle and equipment needed for your unique requirements.